Tucson Water

We’re water nerds and we cannot lie! Kaneen’s strategists and project managers understand water operations, resources, conservation, regulations and water quality – and can translate those complex and often fast-changing issues into materials that capture attention. We’re proud to have been a partner with Tucson Water for more than 20 years, ready to evolve as our community changes and sustainability demands.

Water Matters

Text about the collaboration and design skills we provide to make monthly digital Water Matters issues happen, along with print.

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We Are Prepared Outreach

For more than 30 years, Tucson Water has prepared for the challenges of what the future may hold: shortages on the Colorado River, climate change, and continued drought. We worked with Tucson Water’s public information professionals to explain the How? through a coordinated outreach effort that included a :30 PSA, a :60 PSA, Water Matters insert, digital Water Matters, earned media, and social media.


We’ve conducted a wide range of research for the utility: online surveys and polls, Decision H2O intercept taste tests, customer focus groups, fun customer outreach, phone surveys and rebranding brainstorming. We partner with locally based firms FMR and ilumina consulting.

Click for August 2021 & December 2020 Customer Polls

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Explaining SHARP

Tucson Water’s Southeast Houghton Area Recharge Project (SHARP) is a visionary sustainability project that combines public amenities, recreation, nature, and water recycling. Kaneen’s focus: create interpretive signs and develop a short video to explain how SHARP works and its benefits.

Watch the short video here.

Facilication &
Process Improvement

Kaneen’s facilitator team has helped Tucson Water with improving emergency preparedness plans, redesigning utility statements, eliminating redundant data systems and creating better public education programs about water.

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Hey Autopay Customers, It’s Time to Enroll!

Customers who pay their water, sewer or trash/recycling bills with autopay, can set it up, link it and be assured all is well…until the City of Tucson launches a new online system. We helped to create a multi layered campaign alerting autopay customers of the change and their need to enroll. It worked: within 6 business days, 60% of the autopay customers – or 11,560 customers -- had enrolled in the new system.